FAQ
Welcome to the Musubi Strong FAQ page!
Here you’ll find answers to the most common questions about our shop, products, and policies. If you don’t see your question here, feel free to reach out to us directly—we’re happy to help!
Returns & Exchanges
Q: What is your return/exchange policy?
A: We accept returns and exchanges for cosmetic blemishes or any issues that rarely happen during shipping. If your item arrives damaged or not as expected, please contact us within 14 days of receiving your order, and we’ll make it right.
Q: How do I request a return or exchange?
A: Contact us in the contact menu with your order number, a brief description of the issue, and photos (if applicable). Our team will guide you through the process.
Shipping Information
Q: How long does shipping take?
A: On average, orders within the U.S. take 5-7 business days to arrive. International shipping typically takes 7-14 business days, depending on customs clearance in your country.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.
Additional Questions
Q: What should I do if my package is delayed?
A: If your package hasn’t arrived within the estimated shipping window, please check the tracking details first. If the delay persists, contact us we’ll investigate for you.
Still have questions?
Reach out to us via email or use the contact form on our website. We’re here to help and appreciate your support for Musubi Strong!